If you're having a problem installing Herschel, please email full details of your support request to email@example.com
If you have any other problem and you've signed up for our basic, standard or premier support, please email full details of your support request to firstname.lastname@example.org
Your email will be automatically entered into our our cloud-based Freshdesk support system. A support ticket will be created and prioritised according to the support option you've chosen.
If you have premier support and your problem is urgent, you can text or call one of our support team directly, using their mobile phone number. They will respond to you as soon as possible, and also raise a Freshdesk support ticket for you to track the progress of your problem.
If you haven't signed up for support, try looking at our list of common problems and their solutions.