Common Herschel problems and their solutions

Herschel will not start or Herschel crashes when you're using it
If Herschel has a problem, it will usually give you a detailed error message: If Herschel gives an error message when starting, it's usually bec...
Fri, 22 Dec, 2017 at 9:04 AM
Running out of document numbers
A list of available document numbers is maintained by Herschel. This holds details of all the available purchase order, sales order, works order, sales c...
Mon, 7 Mar, 2016 at 10:58 AM
Incorrect stock figures
Occasionally the stock figures held in the Store module may become inaccurate, ususually because of problems such as power cuts, hardware failures or user...
Mon, 7 Mar, 2016 at 11:02 AM
Label printing does not fit labels
Herschel labels can be printed on A4 sheets of 8 or 14 labels, for example Avery L7165 and Avery L7163. Herschel produces its labels as a PDF file. ...
Mon, 7 Mar, 2016 at 11:05 AM
Data corruption
Each Herschel datafile uses an index which tells the system how the records in the file are sequenced. Very occasionally (for example, after a power failure...
Fri, 6 Oct, 2017 at 12:46 PM
Networking problems
Stopping Windows Security Warnings   If you're running Herschel from a mapped drive, you may get a security warning every time you start Herschel...
Mon, 7 Mar, 2016 at 11:20 AM
An old stocktake file exists
When a stocktake is in progress a list of items to be checked is created. No new stocktake lists can be created until the first list has been completely p...
Mon, 7 Mar, 2016 at 11:28 AM
Another user is updating a record or using an option
Some Herschel options must only be used by one user at a time (for example a plan explosion or ABC analysis). To ensure this is the case the system uses op...
Mon, 7 Mar, 2016 at 11:32 AM
Your company details are incorrect
If the details of your company are incorrect, they can be amended using the Manager module's my information tool: If you've ...
Mon, 7 Mar, 2016 at 11:36 AM
Herschel is locked
The Manager module's lock / unlock system option allows you to prevent users logging in and then to unlock the system again. When you lock the system an...
Sat, 30 Apr, 2016 at 3:54 PM